Consumer Confidence With Online Shopping – On
the
Rise Every Year!
November 17, 2004
By Lori Wilkerson
The earliest years of
e-commerce were met with more than a little suspicion and the pioneering
retailers on the Internet were slow to develop customer following because
consumers, for the most part not terribly savvy about the workings of the
Internet yet, simply didn’t completely trust the technology. Consumer confidence
with online shopping took a few years to take off.
Shopping online
seemed risky and they weren’t willing to risk sending their
credit card or personal information “into the ether” for fear
that it would be stolen in transit and used by an unauthorized
individual. Visions of the now famous commercial (a middle-aged
man with a paunch talking in a giggly Valley-girl squeal about
buying a leather bustier) danced through shoppers’ heads. So
who’s shopping online?
As banks and
credit card companies began assuring consumers of credit
protection services, more and more consumer spending trickled
into the Net market place. The rise of Secure Sockets Layer
servers (SSL) provided added protection that also protected
shopper information and buying online began to seem less risky.
Online retailers, seeing that consumers needed a sense of
security, acknowledged this with opt-in offerings rather than
forcing consumers to provide some types of information.
When consumers
could choose not to sign up for newsletters or updates and
decline to be on mailing lists, they began to feel in control of
their online shopping experiences. For Net merchants, this was
the vote of confidence they’d been waiting for. By 2003, the
Internet had racked up over $52 billion in retail sales!
Retailers Turn to Internet Savvy
Home Webmasters
Retailers soon
realized that with this influx of sales online there was a new
and unique marketing paradigm being created. Confidence was
high, Net surfers were in a shopping mood, and advertisers
wanted to sell. But how and where to reach the millions of
people that were on the Internet every day that had such
enormous purchasing power?
LinkShare and
Commission Junction were two companies who saw the potential in
matching up advertisers with webmasters to the benefit of both.
With millions of small, medium and large websites available that
catered to special interests from extreme sports to Victorian
collectables, partnerships only made sense.
It was the
beginning of
pay-for-performance marketing
partnerships, and was
a boon to people looking for a way to work from home and make a
good living. By offering guidance and monitoring the process,
including collecting all commissions and paying the webmasters
with one monthly check, these companies simplified web marketing
to consumers for both retailers and website publishers.
Website
publishers could work from home publishing a site about a topic
they were passionate about and collect income simply by linking
to retailers who targeted consumers who fit their profile niche.
It guaranteed the retailers they would be seen by consumers
interested in buying their products and provided income to the
webmasters.
Interestingly,
many Internet users felt a sense of trust when they found links
to retailers on sites they visited for other purposes. For
instance if they visited a gardening website for tips on
treating roses or a home improvement website for information on
how to refinish a cabinet, they tended to trust any stored
linked from these “advice” style websites. Retailers like Home
Depot knew loyalty to these styles of sites was strong and
responded. Today, nearly every Fortune 500 company in the U.S.
has links to millions of affiliate websites to take advantage of
that Internet loyalty and build a purchasing relationship on it.
Looking to the
future, as more and more consumers turn to shopping in the
Internet for its convenience and safety, working at home on your
PC will become an option that’s more common as retailers make
increasing use of affiliate websites for their advertising
needs.
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About The
Author
Lori Wilkerson
is a full-time freelance writer who loves her work because it
gives her the opportunity to learn more about the world every
day. Right now, she knows a little bit about almost everything,
and a lot about
the desire to
work at home in a business of your own.
She has two dogs who are spoiled and one teenager who is not.
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